What's in store?

question 1
question 1question 1
Question 1
How much customer service experience do you have?
A:
I have no experience at all
Don’t worry, while any customer service experience would give you a head start, it is definitely not essential. More important are your personality and attitude. We look for great customer service skills – so you’ll be naturally friendly, polite and helpful, someone who goes about their work with a smile not a frown. If you’ve got that, our training will take care of the rest.
B:
I have some customer service experience
That’s great, as you’ll have some understanding of what to expect in a customer service assistant role. But experience isn’t everything, more important are your personality and attitude. We look for great customer service skills – so you’ll be naturally friendly, polite and helpful, someone who goes about their work with a smile not a frown. Our training will build on the skills you have.
C:
I have customer service experience as a team leader
That’s fantastic – we’re always interested in people with customer service experience who’ve proved they can lead others. In our stores there are three roles you might be interested in. Duty managers are in charge of a particular shift; deputy store managers deputize for store managers; or, if you have extensive team leader experience, you may be considered for a retail store management role. Whichever you go for, our training will help you to move up to the next level.
D:
I have customer service experience in a management role
Fantastic. We’re always on the lookout for customer service managers to become our retail store managers (or deputy store managers, depending on the size of the outlet they’ve managed). Retail store managers ensure up to 30 team members (and three deputy store and duty managers) focus on providing brilliant customer service, while taking control of the various financial and operational aspects of the store.
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